»  Can’t get the answer you need? 

»  Trouble finding the right person to help with your problem? 

»  Waiting too long for information that’s important to you?

Quality service and student satisfaction is a priority at Goldey-Beacom College. We take pride in providing quick response to your questions and needs. But sometimes, we may fall short of your expectations, especially during busy times such as registration or graduation.

The GBC Service Desk  is our way of assuring that you get the service you need, when you need it. If you haven’t been able to get the answer you need, simply fill out the form (or leave the information by phone at (302) 225-6799, if you do not have access to email.) Someone will get back to you within two working days to fill you in on progress with your request. Remember, the GBC Service Desk  helps when you have already sought help through the usual channels, so make sure you have first contacted the right staff (and the area supervisor) and given them time to respond – then contact us!

• If your difficulty is with a class, instructor, or course work, you must contact the Academic Affairs Office (302-225-6342).The GBC Service Desk cannot be used.

• If you have an issue with a grade, or problems with a class not listed on Blackboard, contact your instructor for the class.

• If you have GBC computing services/account questions, use http://www.gbc.edu/acc/accounts.html or call 302-225-6277.  Resets for Blackboard and Campus Web passwords are explained at the listed link.

• If you need to find a phone number for a Faculty or Staff member, use http://www.gbc.edu/aboutgbc/phone_ext.html or call (302) 998-8814.

• If you need a transcript, use http://www.gbc.edu/registrar/requests.html or call (302) 255-6265.